Privacy Policy
Introduction
Hello and welcome. Thanks for visiting talkingbirth. This website www.talkingbirth.com.au and/or The App is owned and operated by talkingbirth Pty Ltd: ACN: 653 035 511
If you have any questions or need any further information please contact:
Karen McNeil – 0418 765 619
Director and Co-founder
Marie Gentile-Andrit – 0406 491 538
Director and Co -founder
This document sets out my Privacy Policy. It describes how we collect and manage your personal information when you interact with this site/app. Talkingbirth takes this responsibility very seriously. We respect your right to privacy and are committed to safeguarding the privacy of our customers, App and website visitors. This policy sets out how we collect and treat your personal information.
“Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address or any other type of information that can reasonably identify an individual, either directly or indirectly.
You may contact us in writing to hello@talkingbirth.com for further information about this Privacy Policy
We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).]
We choose to voluntarily comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).
We understand that visitors from the EU may access this site, we also aim to comply with the General Data Protection Regulations (GDPR).
Personal Information
If you engage with us via this website/app, we may ask to collect the following kinds of personal information from you, including
Contact Information
- Your name and email address when you
- Your address and country you live in
- Your chosen model of maternity care
- Your care provider, ie Obsterician or Midwife
- Your birth support/s
- Your height/weight/BMI
Interests and Preferences
- · your opinion about future topics, products or services that may interest you
Interaction
- Information that allows me to tailor my content to your needs when you sign up for the app
Collection and Use
We may collect your personal information by various means including:
- Contact form
- Onboarding to the App
- Client engagement form
- Newsletter subscription
- Sign up app or events
- Sign up for online courses
- Request for testimonials
We use this information to:
- Respond to enquiries
- Collect information to understand your needs better
- To improve the App content
- To provide specific services at your request
- To provide more relevant information
- To provide news about products and services
- To provide news about developments in pregnancy and birth services
We will only collect your personal information:
- With your full awareness and consent, such as when you email me directly, tick a checkbox or fill in a booking form to access the App
- If we need it to provide you with information or services that you request
- If we are legally required to collect it
- For necessary administrative processes
- If we believe that we can demonstrate a legitimate interest in using your data for marketing purposes, although we will always give you a choice to opt out.
Sensitive Information
We understand that some personal information is particularly sensitive. We will only collect sensitive information by methods that are reasonably secure, such as:
- Through my intake/booking via the app
- During a telephone conversation or face to face
- When you send us information in an email
The reason why I collect this information is:
- So that we can provide you with the services you have contracted for
- To ensure that we are providing you with the most appropriate services via the app
The sensitive information we ask you to provide for this purpose may include:
- Date of birth
- Place of intended birth
- Birth support
- Due date
We are committed to securely storing and handling your sensitive information.
Talkingbirth is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with these requirements and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Who has access to it?
- Only employees of talkingbirth have access to the personal information
- I do not collect sensitive information from children under the age of 18.
Destruction policy
- All archived sensitive information is securely destroyed after 7 years.
Professional Considerations
We are subject to the following regulations regarding the collection of personal information:
talkingbirth is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with these requirements and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Regulations
- If you choose not to be completely honest with me, we may not be able to provide you with the services that you request
- We are legally required to identify clients by collecting their name.
Use of Personal Information
- Reasons why I may disclose your personal information include:
Disclosure
- To provide you with the services you have requested
- To give you access to the products that you have purchased
In order to do this, I may share some relevant personal information – on a strictly need to know basis – with: Who disclosures are made to
- Australia Post or courier companies
- Email marketing provider
Legal disclosure
I will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where I have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to my functions or activities has been, is being or may be engaged in, and in response to a subpoena, discovery request or a court order.
If you have any concerns regarding the disclosure of your personal information, please do not hesitate to get in touch with me to discuss this personally.
Disclosure overseas
I will use all reasonable means to protect the confidentiality of your personal information while in my possession or control. I will not knowingly share any of your personal information with any third party other than the service providers who assist me in providing the information and/or services I providing to you. To the extent that I do share your personal information with a service provider, I would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. However, some of my service providers may be overseas and may not be subject to Australian Privacy Laws or compliant with GDPR. Please contact me if you have any concerns about the potential disclosure of your information.
Security
I will use all reasonable means to protect the confidentiality of your personal information while in my possession or control. I will not knowingly share any of your personal information with any third party other than the service providers who assist me in providing the information and/or services I providing to you. To the extent that I do share your personal information with a service provider, I would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. However, some of my service providers may be overseas and may not be subject to Australian Privacy Laws or compliant with GDPR. Please contact me if you have any concerns about the potential disclosure of your information.
Policy statement
We take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure. We manage risks to your personal information by:
- Storing files securely
- Ensuring that only key personnel have access to sensitive information
- Releasing information to service providers on a strictly need-to-know basis
- Conducting regular audits of my/our security systems.
As mentioned above, your personal information may also be stored with a third-party provider, where it will be managed under their security policy:From time to time I may combine information provided by you with information gathered from:
- Google Analytics
- Personal contact, email or via telephone
